November 30
Customer Success Manager

Customer Success Manager


Job Description

Take initiatives in identifying growth opportunities and collaborate with our team to achieve sustainable growth. Track and analyze sales, market status and trends. Report to the management team for adjustments to customer needs and wants.
Find and convert accounts by providing insightful information and engaging interactions. Engage in activities that directly influence and alter the buying process.
Be the go-to person for all matters relating to customers. Assist customers’ requests and take care of any issues incurred professionally. Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements.
Build strong customer relationships, especially with key customer stakeholders and sponsors. Manage customer expectations and lead them to customer satisfaction. Keep track of key account metrics. Communicate the progress to both internal and external stakeholders.

Job Requirements

A proven track record of account management or other relevant experience with
Excellent communication and negotiation skills.
A high ability to communicate and present effectively across all teams and levels of a company, including the C-suit.
Experience in managing multiple stakeholders and projects while keeping a keen eye on details.
A listener who is customer-oriented and attentive to their needs.
Excellent verbal and written communication in 🇬🇧/ 🇺🇸 and 🇩🇪.
Degree in Business Administration or equivalent professional experience.